Refund policy
Return & Refund Policy
At Paw Paradise, your satisfaction and your pet's happiness are our top priorities. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order, provided the item is unused, in its original packaging, and in the same condition you received it.
Non-Returnable Items
- Items that have been used, washed, or altered
- Personalized or custom-made products
- Perishable goods (treats, food items)
- Items marked as final sale
How to Request a Return
To initiate a return, please contact our customer support team through our Contact page with your order number and reason for the return. We will provide you with return instructions and a return shipping address.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges
If you received a defective or damaged item, please contact us immediately. We will arrange for a replacement to be sent at no additional cost.
Shipping Costs
Return shipping costs are the responsibility of the buyer, unless the return is due to a defective or incorrect item sent by us.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please check with your bank or credit card company first, then contact us for further assistance.